FAQs • Canton Township, MI • CivicEngage

My transaction was cancelled mid-sale. Did it go through?: If your order has gone through, you will see an order confirmation page. Regardless of ticketing issues, this order confirmation page may serve as your ticket in the event of lost or not received tickets. If you are uncertain if your order was completed, you may call the Village Theater box office at 734/394-5300 during Box Office hours, which are Tuesday and Wednesday from 10 a.m. – 2 p.m. and Thursday and Friday from 4 p.m. – 8 p.m., and the box office manager will assist you.

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Village Theater Box Office

1. My transaction was cancelled mid-sale. Did it go through?: If your order has gone through, you will see an order confirmation page. Regardless of ticketing issues, this order confirmation page may serve as your ticket in the event of lost or not received tickets. If you are uncertain if your order was completed, you may call the Village Theater box office at 734/394-5300 during Box Office hours, which are Tuesday and Wednesday from 10 a.m. – 2 p.m. and Thursday and Friday from 4 p.m. – 8 p.m., and the box office manager will assist you.

2. Are there senior citizen and student rates?: Numerous performances have a special rate for seniors / students and groups. Senior rates are for patrons 60 years of age and older and student rates are for youth ages 18 and under. Group rates are also available for groups of 15 or more.

3. I accidentally bought tickets to the wrong show. May I exchange them?: Internet ticket sales are subject to the standard Village Theater ticket policy. There are no refunds. Patrons may choose to add insurance to their ticket purchase by selecting the Booking Protect option at checkout. Ticket exchanges are subject to a $5 fee per ticket (if available) for the same production, no less than 48 hours prior to curtain. Exchanges must take place through the Village Theater box office. Please call 734/394-5300 and the box office manager will assist you.

4. I haven’t received my e-tickets. What should I do?: If you requested that your tickets be emailed to you, a confirmation will be sent to the email address you provided on your order. If you did not receive a confirmation, please check your junk mail, as it may be there. The email may refer to Ovation Tix, or Audience View. If you still don’t see a confirmation, you may call the Village Theater box office at 734/394-5300 during Box Office hours, which are Tuesday and Wednesday from 10 a.m. – 2 p.m. and Thursday and Friday from 4 p.m. – 8 p.m., and the box office manager will assist you or re-direct your order to Will Call. Will Call may be picked up from the Village Theater box office 1 hour before the show.

5. I asked for my tickets to be mailed to me. How long will it take?: It may take 10 to 15 business days for you to receive your tickets. If your tickets do not arrive after 15 days, you may call the Village Theater box office at 734/394-5300 during Box Office hours, which are Tuesdays and Wednesday from 10 a.m. – 2 p.m. and Thursday and Friday from 4 p.m. – 8 p.m., and the box office manager will assist you.

6. I want to bring my child to the performance. Can they just sit on my lap, or do I need to purchase a ticket for them?: The Village Theater has a “no babes in arms” policy. For ticketed events, children of all ages must have a ticket for admission. No children will be allowed to sit in their parent’s arms without a ticket.