Become a Public Safety Service Officer

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  1. About the Position
  2. Community Profile
  3. Hiring Process
  4. Resources

About the Public Safety Service Officer Position

Position Description

Public Safety Service Officers (PSSO's) are civilian employees responsible for a variety of functions including receiving, transmitting and logging messages over a multi-functional radio communications system in a municipal public safety operation.  PSSO's assist police officers and firefighters when necessary, performing tasks related to department operations.  This position requires independent judgement relative to the actions necessary to dispatch various personnel in response to calls for service and emergencies related to department operations.  In addition to dispatch duties related to answering 911 and non-emergency calls, PSSO's oversee the department's lock-up facility processing prisoners and assisting police officers with the physical management of individuals in custody.  

PSSO Purpose Statement

Between the thin red line and the thin blue line, lies the thinnest gold line.  This gold line represents those who rarely are seen but mostly heard.  the calm voice in the dark night; the golden glue that holds it all together.  

Financial Benefits

Canton Public Safety Service Officers earn a competitive 2024 salary, ranging from $52,121 (starting rate) up to $72,201 (after 4 years). 

Benefits include:

  • Defined Benefit Pension with a 2.5% multiplier after 25 years/age 53.
  • Medical, Dental & Optical Insurance
  • College Tuition Reimbursement
  • $300 Annual EMD Proficiency Allowance
  • 15 Vacation Days, Sick Time, Paid Holidays
  • 12-Hour Shifts


Canton Public Safety Service Officers enjoy the benefit of working with the latest in product technology, including:


Bryx Station Alerting

Utility Body Camera and In Car Cameras as well as AVL


ProQA EMD and EFD Protocol Software

Texty - Text 2 9-1-1


The Canton Public Safety Headquarters building, a 33,000 square foot facility that houses a premier 911 communications center, booking area, eight cell lock-up for up to 72-hour holds, investigations bureau, and administrative offices.

The Dispatch Center completed a renovation and expansion in 2023.  The expansion allowed room for six workstations, an attached supervisor's office, as well as an integrated kitchen and restroom. Each of the dispatch workstations have personalized climate control options, height and depth adjuments, as well as personal task lighting.