Become a Public Safety Service Officer
About the Public Safety Service Officer Position
Public Safety Service Officers (PSSO's) are civilian employees responsible for a variety of functions including receiving, transmitting and logging messages over a multi-functional radio communications system in a municipal public safety operation. PSSO's assist police officers and firefighters when necessary, performing tasks related to department operations. This position requires independent judgement relative to the actions necessary to dispatch various personnel in response to calls for service and emergencies related to department operations. In addition to dispatch duties related to answering 911 and non-emergency calls, PSSO's oversee the department's lock-up facility processing prisoners and assisting police officers with the physical management of individuals in custody.
PSSO Purpose Statement
Between the thin red line and the thin blue line, lies the thinnest gold line. This gold line represents those who rarely are seen but mostly heard. the calm voice in the dark night; the golden glue that holds it all together.
Canton Public Safety Service Officers earn a competitive 2024 salary, ranging from $52,121 (starting rate) up to $72,201 (after 4 years).
- Defined Benefit Pension with a 2.5% multiplier after 25 years/age 53.
- Medical, Dental & Optical Insurance
- College Tuition Reimbursement
- $300 Annual EMD Proficiency Allowance
- 15 Vacation Days, Sick Time, Paid Holidays
- 12-Hour Shifts
Canton Public Safety Service Officers enjoy the benefit of working with the latest in product technology, including:
CLEMIS CAD and RMS
Bryx Station Alerting
Utility Body Camera and In Car Cameras as well as AVL
ProQA EMD and EFD Protocol Software
Texty - Text 2 9-1-1
The Canton Public Safety Headquarters building, a 33,000 square foot facility that houses a premier 911 communications center, booking area, eight cell lock-up for up to 72-hour holds, investigations bureau, and administrative offices.
The Dispatch Center completed a renovation and expansion in 2023. The expansion allowed room for six workstations, an attached supervisor's office, as well as an integrated kitchen and restroom. Each of the dispatch workstations have personalized climate control options, height and depth adjuments, as well as personal task lighting.
Canton is a 36-square mile Charter Township, located halfway between Ann Arbor and Detroit. Canton features convenient access to all major freeways including I-275, I-94, I-96, and I-696, and is just 15 minutes from Detroit Metro Airport.
Canton is a dynamic and diverse community with over 93,000 residents who enjoy a variety of dining, fitness, retail, commercial, and religious facilities. Canton's vibrant Downtown Development Authority District located along Ford Road features over 300 retail commercial and medical facilities. The community continues to grow with popular new establishments opening on a regular basis. Canton promotes individual's wellness with a 95,000 square foot community recreation facility, the Summit on the Park. The community also consists of nine beautiful community parks, including a dog park, access to multiple trail systems, two golf courses, as well as multiple commercial fitness facilities.
Canton's housing market consists of a variety of apartments, condominiums and single-family homes spanning across all price ranges.
Canton prides itself as being a diverse community, with individuals and families from multiple cultures making Canton their home. Canton has numerous Commissions for culture, arts & heritage to guide the growing community into a rich, inclusive community for all.
Canton has a variety of top-quality schooling options, and houses Michigan's only multiple high school campus, Plymouth-Canton Educational Park. The campus consists of three high schools and boasts a daytime population of 6,000 students and staff.
SEMCOG Community Profile
Applications are accepted several times throughout the year for the purpose of establishing eligibility lists. Please contact Canton's Human Resources Department for the current hiring status , or sign up to receive Canton Job Alerts by email.
- Not less than 18 years of age
- United States Citizenship
- Graduation from high school or equivalent
- Candidate must possess a valid driver's license
Selection And Hiring Process Includes:
- Employment Application
- Applications are accepted during open posting periods
- Completed applications must be received by the posted deadline
- View Canton's current job postings
- Selection Questionnaire
- Applicants will be sent a selection questionnaire to assist in the screening process.
- Oral Board
- Candidates that successfully complete the application, questionnaire and testing will be invited to an interview
- Eligibility List
- Candidates that successfully complete the Oral Board will be placed on an eligibility list contingent on passing a Call Taker Video Test and completing a dispatcher observation session
- The eligibility list is valid for 12 months, or until it is exhausted
- The eligibility list will be used to fill all vacancies that arise within the 12 month period
- Contingent Job Offer
- Comprehensive Background Check
- Psychological Evaluation
- Pre-employment Physical and Drug Screen
- Human Resources New Hire Orientation
- Department New Hire Orientation and Training
- Communications Training Officer Program / Probationary Period
- POAM Contract Opens in New Window